Director / Sr. Director, Technology Services - Adobe Ecosystem

Remote
Full Time
Experienced

Overview

SH/FT is seeking a Director or Sr. Director Technology Services to lead digital transformations within the Adobe ecosystem. This leader is a strategic architect capable of driving architecture strategy from pre-sale vision through post-sale execution. This is fully remote position based in the USA or Canada. 

Our clients look to us to do more than just implement technology. They rely on us to configure the Adobe suite (AEP, AEM, CDP, Marketo, AJO, CJA) into an engine for growth. You will help enterprise organizations untangle complex data models to build true 360° customer profiles, enabling them to move beyond static campaigns into real-time, personalized omnichannel journeys. You will translate complex client requirements into actionable blueprints that drive measurable conversions and revenue. 

Responsibilities

Strategic Architecture & Solution Design

  • Lead Adobe-centric, enterprise digital transformation projects as the SME accountable for solution architecture and data strategy, ensuring alignment with client objectives.
  • Develop forward-looking integration frameworks that unify Adobe technologies (AEP, AEM, CDP, Marketo, AJO, CJA) and other tech integrations into cohesive, data-driven operating models.
  • Drive architectural standards, patterns, and governance models that support scale, performance, and innovation.
  • Serve as a trusted technical advisor to executive client stakeholders on emerging Adobe capabilities including AI/ML features, data strategies and integrations.
  • Ensure that the "vision" sold during pre-sales is technically feasible, scalable, and executed with architectural integrity.
  • Manage and mentor architects and platform experts fostering a culture of technical excellence and keeping the team ahead of the curve on emerging Adobe capabilities. 
  • Champion Agile delivery methodologies to orchestrate cross-functional execution, ensuring complex technical solutions are deployed on schedule and within budget while maintaining architectural integrity.

Pre-Sale Solution Strategy & Scoping

  • Collaborate with Sales, Partner Alliances, and Go-To-Market (GTM) teams during pre-sale activities. This includes acting as an Adobe SME in initial prospect conversations to assess client needs, pain points, and readiness, as well as scoping, shaping, and presenting technical solutions and proposals.
  • Lead or support scoping sessions, translating high-level business goals into technical recommendations and level-of-effort (LOE) estimates.
  • Develop and present solution roadmaps, architecture diagrams, and phased delivery approaches aligned to client maturity and growth goals.
  • Represent Shift Paradigm in co-selling scenarios within our Adobe partnership, articulating solution value and differentiation.
  • Provide thought leadership in RFP/RFI responses, ensuring technical feasibility, clarity, and alignment with best practices.

Innovation & AI/ML Enablement

  • Identify opportunities to leverage data science, generative AI, and automation frameworks to drive proactive insights and customer engagement.
  • Embed AI/ML capabilities across client ecosystems to enhance personalization, predictive modeling, and marketing automation performance.
  • Partner with internal innovation initiatives to prototype new solutions, accelerators, and reusable frameworks that differentiate Shift Paradigm’s offerings.

Qualifications

Consulting & Technical Advisory 

  • 10+ years in marketing technology, solution architecture, or data engineering roles within digital agencies or enterprise environments.
  • Extensive experience leading VP & C-Suite level technical discussions and recommendations. You must be comfortable leading discovery workshops, requirements working sessions, whiteboarding complex architectures live, and conducting technical pre-sales demos that bridge the gap between feature functionality and business value.
  • Exceptional communication skills with the proven ability to translate technical concepts (APIs, schemas, identity graphs) into clear business outcomes for executive audiences.
  • Experience mentoring cross-functional teams, fostering technical excellence, and influencing strategic direction.
  • Experience leading teams through Agile and/or waterfall development lifecycles, consistently delivering technical solutions that meet strict timeline and budget constraints.

Adobe Ecosystem & Technical Expertise

  • Proven experience designing and implementing at least three of the following tools within the Adobe ecosystem: AEP, CDP, AJO, CJA. Adobe certifications are a strong plus. 
  • Proven experience integrating tools such as the following with the Adobe ecosystem to tailor data models for B2C and B2B clients: 
    • Data Warehouses & CDPs – e.g., Snowflake, Databricks, BigQuery, Redshift, Adobe RTCDP, Salesforce Data Cloud, Segment, Hightouch
    • Marketing Automation Platforms – e.g., Adobe Experience Platform & Journey Optimizer, Marketo Engage, Salesforce Marketing Cloud, Braze, Iterable, HubSpot
    • CRMs – e.g., Salesforce, Microsoft Dynamics, HubSpot
    • CMS / Web Platforms – e.g., Adobe Experience Manager, Optimizely, WordPress, Sitecore
  • Deep understanding of data modeling, identity resolution, and customer 360 architecture.
  • Experience integrating and operationalizing AI/ML capabilities within marketing and data platforms.
  • Strong background in API design, data contracts, microservices, and cloud infrastructure (AWS, Azure, GCP).

About SH/FT:
SH/FT is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients' businesses. We keep pace with change in modern marketing and technology in order to create both effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world's most influential martech platforms and are key partners to them and their clients. 

Why SH/FT:
SH/FT is a consultancy built for transformation. We bridge the gap between marketing, data, and technology to unlock growth for some of the world’s most recognized brands. At SH/FT you’ll shape the future of how organizations connect with their customers through intelligent architecture, scalable systems, and the power of data-driven strategy.

Our Commitment to DEIB
At the core of our success is our culture and dedication to maintaining a positive work environment, encouraging professional growth, and promoting the health and well-being of our employees. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Candidates must have current US or Canada work authorization. For US Candidates, this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

As required by law, Shift Paradigm provides a reasonable range of compensation for roles that may be hired in California, Colorado, Hawaii, New York, New Jersey or Washington. The salary range for these residents is $140,000.00 to $175,000.00. Salary is based on several factors including but not limited to role title and level (Director vs. Sr. Director), skillset, relevant education, level of experience, certifications, etc. In addition to base salary, Shift Paradigm offers benefits such as medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks.

No relocation assistance can be offered at this time.

All inquiries are held in strict confidence.


   
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