About SH/FT

Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients' businesses. We keep pace with change in modern marketing and technology in order to create both effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world's most influential martech platforms and are key partners to them and their clients.

Overview

The SH/FT Business Operations Strategy group takes on tough growth challenges for marketing and sales teams at the intersection of people, process, data and technology. As a Strategist, Revenue Operations, you are an ops pro with a growth mindset. You will be an advisor to senior marketing and sales leaders within enterprise organizations. You will develop a deep understanding of client business, go-to-market strategy, and revenue goals to inform your solutions. You will empower your client stakeholders to gain alignment internally and guide them through the implementation. As an experienced operations professional who values continuous learning, you will have the opportunity to contribute to practice area innovation and team maturity through thought leadership and peer coaching.

Responsibilities  

• Act as a strategic advisor to marketing and sales leaders
• Facilitate alignment for your solutions with client stakeholders between marketing, sales, revops/salesops, IT, execs, etc.    
• Design end to end revenue operations strategies and workflows
• Translate revenue operations strategies into technology recommendations and requirements  
• Design sales and BDR playbooks and enablement programs  
• Optimize sales and BDR teams structure (org charts) and define roles & responsibilities
• Design sales and BDR compensation models and supporting pipeline and quota forecasting 
• Define KPIs and analyze sales data and performance metrics to identify improvement opportunities
• Train and empower client-side resources to leverage frameworks that set them up for success 
• Guide the direction of operations assessments and articulate findings via client-facing and executive summary presentations
• Lead client calls and discussions to conduct discovery, present work, and share thought leadership as a trusted partner.
• Facilitate workshops and training & enablement sessions with clients including content development and leading session exercises.
• Create business cases to showcase the value of solutions and help client stakeholders champion decision making and budget allocation.  
• Maintain a strong working knowledge of marketing, sales and revenue operations industry trends and technologies. 
• Contribute to organization thought leadership, such as blogs, webinars or active industry group memberships.
• Works on multiple customer projects at the same time, and must have the ability to constantly shift gears, solve problems, synthesize ideas, and listen to changing needs.
• Owns assigned work and understands the correlation with project outcomes.

Qualifications/Experience 

Subject Area Expertise: 

• 12+ years of progressively increasing responsibility in operations roles - revenue operations, sales operations, marketing operations, custom service operations  - directly supporting marketing and sales teams in-house or in a consulting setting. 
• Experience defining KPIs and reporting frameworks to connect marketing and sales initiatives to revenue growth.
• Ability to effectively develop and build new workflows and operations processes.
• Experience working in and leveraging advanced reporting features of Salesforce CRM. 
• Experience working in MAPs like Marketo, Pardot, Braze, etc.  and attribution tools like Marketo Measure (Bizible) or similar. 
• Holistic (breadth of) knowledge and applied understanding of why and how enterprise organizations use common and emerging sales and marketing technologies including CRM, marketing automation, intent data tools, conversational chat, CDP, campaign management and PPM, attribution, and analytical tools. (Technology certifications are not required for application but are encouraged as they do help demonstrate level of experience.) 
• Good working knowledge of how AI is enabling marketing, sales and customer success teams.
• Demonstrated experience solving modern sales and marketing challenges for enterprise organizations to increase revenue.
• Awareness of change management frameworks and principles

Consulting & Leadership Expertise: 

• Comfort and success acting as a strategic advisor to marketing and sales leaders
• Comfort and success facilitating alignment for your solutions with client stakeholders between marketing, sales, revops/salesops, IT, execs, etc.    
• Demonstrated experience leading cross-functional projects, initiatives or work that required briefing, advising or influencing executive stakeholder decisions and moving decisions forward in large or enterprise business settings.
• Ability to establish credibility and be decisive — but able to recognize and support client preferences and priorities.
• Ability to lead client presentations, facilitate discussion, workshops and training sessions to achieve aligned outcomes. 
• Proven ability to troubleshoot problems or issues and recommend solutions and action plans. 
• Ability to manage multiple projects in a fast-paced environment with great attention to detail.
• Embraces continuous learning and has the ability to translate learning into new skills that enhance day to day client work.  
• Excellent time management skills.
• Strong analytical, numerical, and reasoning abilities.
• Well-developed interpersonal skills. Ability to get along with diverse personalities. 
• Phenomenal communication skills – written, verbal and non-verbal.
• Results-oriented with the ability to balance other business considerations.
• Must be detail- and solution-oriented, self-motivated, and able to align professional development goals with business goals.
• Works well in a collaborative / team environment.
• Able to perform day-to-day tasks with minimal supervision.

Successful people at SHIFT display the following qualities: 

• Embrace accountability: our words and actions line up every day
• Intentionally collaborate: we build relationships across the organization
• Foster innovation: we take risks and see challenges as opportunities
• Compete to win: we empower our teams so we can lead in the market
• Dedicate to the work: we are valued to each other and to our clients

Candidates must have current US or Canada work authorization. For US Candidates, this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. 

No relocation assistance can be offered at this because this is a remote role.

All inquiries are held in strict confidence.

Our Commitment to DEIB

We strive to champion diversity, equity, inclusion, and belonging through our Project NEXT committee. This team of passionate internal advocates and external experts allows us to build and leverage a diverse and inclusive workforce and workplace by committing to represent and reflect the experiences, perspectives, and viewpoints of our people, partners, and communities we serve. We are committed to providing knowledge and career opportunities to the next generation of digital marketers while championing diversity and equality in the workplace.

At the core of our success is our culture and dedication to maintaining a positive work environment, encouraging professional growth, and promoting the health and well-being of our employees.

We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

As required by law, Shift Paradigm provides a reasonable range of compensation for roles that may be hired in California, Colorado, Hawaii, New York, New Jersey or Washington. The salary range for these residents is $115,000.00 to $135,000.00. Salary is based on several factors including but not limited to role, skillset, relevant education, level of experience, certifications, etc. In addition to base salary, Shift Paradigm offers benefits such as medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks.