Sr. Manager, Technical Delivery Management

Remote
Full Time
Manager/Supervisor

About SH/FT

Shift Paradigm is an execution-led strategic consultancy that bridges the gap between enterprise strategy and technical reality. We partner with Fortune 500 brands and emerging leaders to solve the inherent complexity of modern digital marketing. As partners to the world’s leading MarTech platforms, including Adobe, Salesforce, Optimizely, and Braze, we deploy integrated experts across data analytics, marketing strategy, technology development, engineering, and revenue operations to ensure our clients’ tech stacks don't just exist, but perform.

The Role

We are looking for a Sr. Manager, Technical Delivery Management to lead our Product Owner team and serve as the connective tissue between client needs, delivery execution, and team development. This is a player-coach role: you will carry a portion of billable client work while leading a small team and contributing to the operational health of the broader delivery organization.

You will report to and work closely with our Head of PM/PO to build a practice that reflects where our business is going. We are moving deeper into SaaS and platform-based engagements across tools like Adobe Experience Cloud and Salesforce, and this role is central to how we get there. We are looking for someone who is as comfortable sitting across from a client defining scope as they are running a team retrospective or onboarding a new hire.

What You'll Own

  • Scoping and discovery: Support discovery sessions with clients and internal stakeholders to define requirements, write assumptions to protect the scope, translate needs into actionable scopes of work, and develop SOWs that protect both client outcomes and margin.
  • Team leadership: Manage and develop a small team of Product Owners. Run team meetings, set performance expectations, support career development, and build the skills the team needs to evolve with our business.
  • Client delivery: Carry a portion of billable work as a practicing PM/PO on active client engagements. The split between direct delivery and leadership will flex based on business need, but we anticipate this role to be 70% billable.
  • Practice infrastructure: Build and maintain the documentation, templates, job aids, and onboarding materials the team needs to operate consistently.
  • Cross-functional partnership: Work alongside PMs, engineering leads, business operations strategy, and client partners to align on delivery approach, flag risks early, and drive resolution on personnel and process issues that cross team lines.
  • Hiring and onboarding: Participate in the hiring process for future technical delivery roles and own the onboarding experience for new team members.

What You Bring

Experience & Expertise
  • Experience leading delivery in a consultancy or agency context. You understand what it means to scope billable work, manage client expectations, support roadmap expansion, and protect margin.
  • Account health ownership. You have experience managing the financial performance of client engagements, not just the delivery timeline. You track budget burn against actuals, flag scope creep before it erodes margin, and you surface financial risk to leadership early, with context and a recommended path forward.
  • Web, Platform and SaaS delivery experience. You have led or supported website builds, migrations and feature development, as well as implementations on platforms like Adobe Experience Cloud, Salesforce, or comparable enterprise SaaS environments. You do not need to be a technical expert, but you need to speak the language and understand how these engagements are structured.
  • A background that spans both PM and PO. You are not locked into one methodology. You write requirements, manage backlogs, and run projects. You adapt the approach to the work, not the other way around, and take full ownership of your clients projects.
  • Scoping and SOW experience. You have written or meaningfully contributed to scopes of work in a client-facing setting. You know how work gets priced and where projects go sideways when scope is not defined well.
  • People leadership experience. You have managed or mentored practitioners in a delivery context, and you understand that developing people is part of the job, not a distraction from it.
  • 6+ years of relevant experience in product ownership, delivery management, or a comparable role, with at least 2 years in a client-facing consultancy environment.
Mindset
  • You are a builder. You are comfortable walking into a project team that needs structure and creating it rather than waiting for it to arrive.
  • You lead through clarity. Clients and teammates know where things stand with you. You surface problems early and bring options, not just issues.
  • You are flexible without being formless. You have strong opinions about how good delivery works, and you can adapt how you apply them to different clients, platforms, and team dynamics.
  • You do not need a large team or a fully defined playbook to be effective. You are energized by building the thing, not just running it.

What We Offer

  • Competitive compensation and benefits aligned with your experience and impact
  • Remote flexibility
  • Collaborative culture that values diverse perspectives and innovative thinking
  • Work that makes a measurable difference for your clients

Why SH/FT:

We are a consultancy built for transformation. We bridge the gap between marketing, data, and technology to unlock growth for some of the world's most recognized brands. At SH/FT you'll shape the future of how organizations connect with their customers through intelligent architecture, scalable systems, and the power of data-driven strategy.

Comp & Benefits

The salary range for this role is $127,000 to $155,000. Salary is based on several factors including but not limited to skillset, relevant education, level of experience, certifications, and scope of responsibilities.
In addition to base salary, SH/FT offers benefits such as medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks.
We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Candidates must have current US or Canada work authorization. For US candidates, this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
No relocation assistance can be offered at this time.
All inquiries are held in strict confidence.


 

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*